At HACCare, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns & Exchanges
To be eligible for a refund or exchange:
- The item must be returned within 7 days of delivery.
- The product must be unused, unopened, and in its original packaging.
- The item must be in the same condition as when it was received.
- Proof of purchase or your order number is required.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened or used personal care products
- Products with damaged or missing original packaging
- Clearance or final sale items
- Gift cards (if applicable)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order. Include:
- Your order number
- Clear photos of the product
- A brief description of the issue
We will review your request and arrange a replacement or refund if approved.
Refund Process
Once your returned item is received and inspected:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method.
- Refund processing times may vary depending on your payment provider.
Exchange Policy
We only replace items if they are:
- Damaged during shipping
- Defective
- Incorrectly delivered
If you need an exchange, please contact our support team before sending the item back.
Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped.
- We recommend using a trackable shipping service when returning products.
Order Cancellation
Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us
If you have any questions about our Refund & Exchange Policy or need assistance with a return, please contact us.
Email: support@haccarestore
We aim to respond to all inquiries as quickly as possible and appreciate your patience.