Terms & Conditions

Terms & Conditions

Last Updated: July 31, 2026

Welcome to HAC Care Store. By accessing or using our website and placing an order with us, you agree to comply with the following Terms & Conditions. Please read these terms carefully before using our website or purchasing our products.

1. About HAC Care Store

HAC Care Store is an online store offering personal care, home care, fragrances, body mists, and other everyday-use products.

Throughout these Terms & Conditions, the words “we,” “us,” “our,” and “HAC Care Store” refer to HAC Care Store. The words “you” and “customer” refer to the person visiting our website or placing an order.

2. Use of Our Website

By using our website, you agree to:

  • Provide accurate and complete information when placing an order.
  • Use the website only for lawful purposes.
  • Not attempt to interfere with the website’s operation or security.
  • Not copy, reproduce, or misuse our website content, images, logos, product information, or other materials without permission.

We reserve the right to restrict or terminate access to the website if we believe it is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen settings.
  • Packaging or labeling may occasionally differ from the images shown on the website.
  • Product availability may change without prior notice.
  • We reserve the right to correct errors, inaccuracies, or outdated information at any time.

If an important error is found in a product’s price or description, we may contact you before processing the order.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding the issue and provide an appropriate solution, such as replacing the unavailable product or cancelling the affected item.

5. Prices

All product prices displayed on our website are in Pakistani Rupees (PKR) unless stated otherwise.

We reserve the right to change product prices at any time without prior notice. Any price change will not affect an order that has already been confirmed, except where an obvious pricing or technical error has occurred.

Delivery charges, where applicable, may be added separately during checkout.

6. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may contact you to confirm your order details, delivery address, contact number, or other information necessary for processing the order.

We reserve the right to cancel or decline an order in situations including:

  • Incorrect or incomplete customer information.
  • Product unavailability.
  • Suspected fraudulent or unauthorized activity.
  • Incorrect product pricing caused by a technical or human error.
  • Delivery limitations or other circumstances beyond our reasonable control.

7. Payment Methods

We may offer different payment options, including:

  • Cash on Delivery (COD)
  • Bank Transfer
  • SadaPay
  • JazzCash
  • Other payment methods displayed on our website

Orders paid through online payment methods may require successful payment confirmation before processing.

For bank transfers, customers may be required to provide payment confirmation or transaction details.

8. Cash on Delivery

For Cash on Delivery orders, payment must be made to the delivery representative when the order is delivered.

Customers are requested to provide an accurate and reachable phone number and delivery address when placing a COD order.

Repeated refusal or failure to receive confirmed orders may result in restrictions on future COD orders.

9. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

An order confirmation does not necessarily guarantee that every item will remain available until dispatch. If there is an issue with your order, we may contact you before shipment.

10. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated on our website or during order confirmation.

Delivery times may vary depending on:

  • Customer location
  • Courier service availability
  • Weather conditions
  • Public holidays
  • Unexpected logistical delays
  • Incorrect or incomplete delivery information

Once an order has been handed over to the courier, delivery timing may be outside our direct control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

11. Delivery Delays

Although we work to ensure timely delivery, HAC Care Store cannot guarantee a specific delivery date unless expressly stated.

If an order is delayed, customers may contact us so that we can assist with checking the delivery status.

12. Returns and Exchanges

Our return and exchange conditions are explained separately in our Refund & Exchange Policy.

Customers should review that policy before placing an order.

Products may only be eligible for return or exchange when they meet the conditions specified in our Refund & Exchange Policy.

For hygiene and safety reasons, certain personal care, fragrance, body mist, or other products may not be eligible for return once opened or used, except where applicable under our policy.

13. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

Please provide:

  • Your order number
  • Your name and contact information
  • A description of the issue
  • Relevant photographs or other evidence when requested

We will review the issue and provide an appropriate resolution according to our Refund & Exchange Policy.

14. Promotions and Discounts

From time to time, HAC Care Store may offer discounts, promotional codes, special offers, or other promotions.

Promotions may be subject to specific terms, including:

  • Expiration dates
  • Minimum order values
  • Product exclusions
  • Limited quantities
  • One-time-use restrictions

We reserve the right to modify or end a promotion where permitted.

15. Intellectual Property

All content appearing on the HAC Care Store website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Graphics
  • Website design
  • Text
  • Product descriptions
  • Other original materials

belongs to HAC Care Store or its respective content owners and may not be copied, reproduced, modified, distributed, or commercially used without prior permission.

16. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, hosting providers, analytics services, or other service providers.

These third parties may have their own terms and policies. HAC Care Store is not responsible for the independent policies or services of third parties.

17. Website Accuracy and Availability

We aim to keep our website accurate and available, but we do not guarantee that:

  • The website will always be available.
  • The website will always operate without errors.
  • All information will always be completely current.
  • The website will be free from technical problems.

We may update, modify, suspend, or discontinue parts of the website when necessary.

18. Limitation of Liability

To the extent permitted by applicable law, HAC Care Store will not be responsible for losses or delays caused by circumstances beyond our reasonable control, including courier delays, technical problems, natural events, communication failures, or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to remove or limit any rights that customers are entitled to under applicable law.

19. Privacy

Your personal information is handled according to our Privacy Policy.

By placing an order, you acknowledge that certain information, such as your name, phone number, email address, and delivery address, may be required to process and deliver your order.

20. Changes to These Terms

HAC Care Store may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised “Last Updated” date. Customers are encouraged to review this page periodically.

21. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.

Any disputes will be handled according to the applicable laws and jurisdiction of Pakistan.

22. Contact Us

If you have any questions about these Terms & Conditions, orders, or our services, please contact us:

HAC Care Store
Email: haccarestore@gmail.com

We are happy to assist you with your questions or concerns.

By using our website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.